Return Policy – Doan Store
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Return Policy

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions. Store Credit never expires. We get new products every month and hope we can assist you in finding something new if your purchase doesn't work out!

HOW WILL I RECEIVE MY STORE CREDIT? Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. You are not credited back shipping. Thank you for your patience!

WHERE DO I SEND MY RETURN TO?
Please first send an email to support@fromusa.net . If your return request is qualified, kindly send back the item to below address:

  • 13145 BROOKHURST ST
  • GARDEN GROVE, CA 92843
  • Phone number: (714)-362-6262

 DO WE SEND RETURN LABELS?
At the moment, we do not send Return Labels. Instead we offer daily 50% off in all our new products for any qualified return.

 ADDITIONAL RETURN DETAILS: 

  • We only offer STORE CREDIT for returns. We don't issue refunds back to your original method of payment.
  • The amount of your Store Credit is only for the item(s) you purchased and does not include shipping fee.
  • We DO NOT send return labels, so you can send the item back however you prefer.
  • Merchandise must be returned within 14 days from receiving date.
  • Merchandise must be unwashed and unworn with all the packaging intact.
  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
  • Items of the Day, Flash Sale and Sale Items are FINAL SALE!
  • All pet products are FINAL SALE!
  • Handmade and made-to-order products are FINAL SALE!
  • We do not hold items for returns or exchanges.
  • Please allow 3 business days for return processing.
  • Once your return is processed, we will email you an e-gift card with your store credit that you can use on the website.
  • Preorders of backordered items may be shipped separately. 
  • Any returns past the policy will not be accepted or store credited.
  • If the product is damaged, let us know within 24 hours of receiving.
  • If the product is not the correct size, let us know within 24 hours of receiving.
  • If you're not satisfied with the received product, return eligible products unused and in the original packaging.
  • Any product that have been resized, damaged or otherwise altered after delivery will not be accepted.

REASONS TO BUY FROM US

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